UC Analytics – PhonEX ONE
“PhonEX ONE simplifies the way our organization measures telecom savings. PhonEX ONE is intuitive, quick to implement and a very stable application.”
Ziv Greenberg,
IT Unified Communications Manager,
Teva Pharmaceutical Industries Ltd
Monitor, Analyze & Manage your Unified Communication resources
PhonEX ONE Unified Communications analytics and call accounting delivers a full-management solution including real-time and historical data dashboard, traffic analysis, alerting and fraud detection tool to organizations around the world.
PhonEX ONE provides in depth analysis of every session types specific to unified communications as well as traditional/VoIP PBXs, cellular activity and carrier data traffic. That’s what makes PhonEX ONE the perfect business intelligence tool for companies at any size for optimizing and monitoring their telephony communication networks.
KEY FEATURES
Designed for Global Enterprises
Flexible solution for worldwide organizations offering adjustability for multiple currencies, languages, sites, CDRs, media types ,hierarchy levels and user access
Platform Independent
One system supporting all UC vendors (Cisco UCM, Microsoft Skype for Business, Avaya Aura, Mitel and more) and PBX platforms along with their comprehensive media types
Personalized Dashboard
Dashboard widgets for quick and flexible analysis of application sanity, system real-time and historical data.
Quality of Service
Quantify the user’s perceived audio call quality.
Dynamic Hierarchy Structure
Automatic organization structure synchronization
Reports
Comprehensive filtering, graphical representation of data, fully automated report generation and e-mail delivery to the relevant personnel
Fits any Sector
With over 20,000 installations, PhonEX ONE fits companies from all industries like financing, education, consumer goods, healthcare, government, high-tech, travel and transportation and more.
Deployment Method
PhonEX ONE is available in multiple deployment models including on premise, managed service, cloud or in a hybrid model.
Cost Allocation
Employee and department bill back
Always-on Application Services
High availability for core processes and user web-portal access
WHY PHONEX ONE?
Saving Time and Cost
Organizations require visibility of communications usage and costs so they can achieve tighter control, identify potential savings, and have any call anomalies flagged for further investigation. PhonEX ONE can help protect your business from the threat of toll fraud and internal phone abuse through real-time alerts of usage anomalies.
Realistic Allocation of Resources
Completely customizable dashboard widgets offer visibility of real-time events and statistics for Contact Centers like Skype for Business Response Groups and Cisco UCCX, giving supervisors essential hints about agents’ availability and commitment, appropriate allocation of resources. PhonEX ONE provides detailed traffic analysis information from automatic call distributors: response group, hunt group, route points and attendant consoles.
Optimized Productivity
Efficient time and resource management are indispensable when driving a business forward and retaining a competitive advantage. As communication networks continue to increase in complexity, PhonEX ONE ensures that these networks are deployed and used as efficiently as possible through detailed reports on call usage, call quality, call routing, and bandwidth utilization. The result is always a better service offered to customers.
Communication Quality Supervision
The call quality monitoring tools available in PhonEX ONE allow managers to measure the end-user experience and identify problematic areas in order to maintain quality standards, improve user satisfaction.
Agents Monitoring–Ensure Availability
Strengthen your customer service by carrying out agents’ performance KPIs: time to answer, handled or missed opportunities and much more.
Straightforward Dashboards & Wallboards
Asset the most valuable historical and real-time metrics and pinpoint resources’ ineffectiveness. Consistency, maximum flexibility and fresh intuitive interface provides a great user experience.